Frequently Asked Questions – salebode.com

General

How do I create an account?
Register by clicking “Create Account” on our website. Shopping without an account is possible, but an account lets you track orders and receive new style notifications.

Are all clothes made from vintage textiles?
While Bode’s collections draw inspiration from historical textiles, only select one-of-a-kind pieces use antique fabrics exclusively.

Orders & Shipping

Processing time:

  • Standard: 3–7 business days
  • Expedited: Same-day if ordered before 12pm EDT (weekend delivery unavailable).

In-store pickup:
Available for items marked “Pick Up In Store” during checkout. Separate orders required for items with mixed availability (pickup/delivery).

International duties/taxes:

  • DDP countries (e.g., UK, Japan): Taxes included at checkout
  • DDU countries (e.g., Ukraine, Thailand): Customer pays upon receipt.

Returns & Exchanges

Policy:

  • 14-day window for store credit (unworn, tagged items)
  • Final sale: Senior Cord styles, undergarments, socks, and Nike collaborations.

Process:

Payments

Accepted methods: Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay.

Other

Lost packages:
File claims via carrier; we’re not liable for transit issues.

Gift notes:
Contact us pre-purchase for personalized notes (1–2 weeks processing).